Commitment is the cornerstone of great service in today’s highly demanding, rapidly changing business environment. It is essential that service providers are committed fully to delivering comprehensive solutions that satisfy the client’s short and long-term needs.
Efficient reporting and regular interaction are key to any successful relationship. Communication timetables, forms, and parameters that align with client needs should be established at project “kickoff” meetings.
Selection criteria for service providers should include telephone interviews with past and current clients of the vendors under consideration. Ethics and service philosophies should be discussed in detail with candidates prior to vendor selection.
Keep promises! Meetings, reporting, and service deliveries should be made on time, every time. Clients should be able to count on vendor promises and rely on agreed schedules.
The business world can no longer afford to be reactive. A service provider can add significantly more value by simply keeping the client’s best interest in mind at all times. Many times the greatest opportunities are uncovered by enabling proactive ideas by the project team.
Short term, single dimensional solutions are not acceptable. The value added will be increased dramatically when the project goals are clearly delineated and each of the myriad of site selection issues is addressed independently to provide a comprehensive solution.
Going Above and Beyond Expectations
Outsourced services and vendor relationships are becoming more and more important to corporate America. Corporations rely heavily on their service providers and thereby deserve to be delighted by superior service regardless of the project’s magnitude. It is the vendor’s responsibility to bring excellence to every task and continually go above and beyond their industry’s norm to insure that the client’s expectations are exceeded every time.